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Refunds and Warranty 


Refund Policy

At Highlanderstore, we strive to provide our customers with top-notch service and products. However, we understand that there may be occasions where you may need to return a product. Please read our refund policy carefully to understand your rights and obligations when seeking a refund.

1. Refund Eligibility

  • We accept refund requests for products purchased directly from our website within 30 days of the purchase date.

  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Custom-built computers or components may be subject to different refund terms. Please contact our customer service team for more information.

2. Non-Refundable Items

  • Downloadable software products are non-refundable once the activation code has been issued.

  • Services provided, including but not limited to installation, setup, or customization, are non-refundable once the service has been performed.

3. Refund Process

  • To initiate a refund, please contact our customer service team at [insert contact information] with your order number and reason for the refund request.

  • Our team will review your request and provide you with instructions on how to return the item.

  • Once we receive the returned item and verify its condition, we will process your refund within [insert number] business days.

  • Refunds will be issued to the original payment method used for the purchase.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

  • We recommend using a traceable shipping service and purchasing shipping insurance when returning items to us.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.

  • We will arrange for a replacement or a refund, depending on your preference and product availability.

6. Contact Us

  • If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer service team at Highlanderstore.

Warranty Policy

At HighlanderStore, we take pride in the quality and reliability of our products. We're committed to providing you with exceptional service and support throughout your ownership experience. Please review our warranty policy carefully to understand your rights and responsibilities.


1. Warranty Coverage

  • All products purchased directly from Highlanderstore are covered by a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase, unless otherwise stated.

  • Our warranty covers manufacturing defects and malfunctions under normal use conditions.

2. Exclusions

  • The warranty does not cover damage resulting from accidents, misuse, neglect, unauthorized modification, or improper installation.

  • Consumable items such as batteries, cables, and peripherals are not covered under warranty.

  • Damage caused by software issues, viruses, or third-party software is not covered under warranty.

3. Warranty Claim Process

  • To initiate a warranty claim, please contact our customer service team at with your order number and a detailed description of the issue.

  • Our team will guide you through the warranty claim process, which may include returning the product for inspection.

  • Upon verification of the warranty claim, we will repair or replace the defective product, or issue a refund or store credit, at our discretion.

  • The customer is responsible for the cost of shipping the product to us for warranty service unless otherwise specified.

4. Warranty Limitations

  • Our warranty is non-transferable and applies only to the original purchaser of the product.

  • Warranty coverage is limited to repair, replacement, or refund of the defective product, at our discretion.

  • We reserve the right to void the warranty if the product has been tampered with or if the defect is deemed to be caused by misuse or negligence.

5. Additional Rights

  • This warranty is in addition to any statutory rights you may have as a consumer under UK law.

  • Your statutory rights regarding the quality and fitness for purpose of goods are not affected by this warranty policy.

6. Contact Us

  • If you have any questions about our warranty policy or need assistance with a warranty claim, please don't hesitate to contact our customer service team at

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